Need Help?
Before reaching out, please take a quick look through our FAQ below, there’s a good chance your question has already been answered there! From shipping times and tracking to sizing, signed stickers, and order help, we’ve covered the most common questions to get you answers faster.
You can also get support from the AR12 community and staff anytime in the AR12 Discord server.
Sounds like Nick had another Skill Issue (he made the website).
Please report the error to us on the AR12 Discord Server or use the contact form below!
Products
At AR12Gaming, we uphold the highest ethical and environmental standards in our manufacturing process.
All AR12 Stickers are made in the USA.
All AR12 Wearable Merchandise is printed in Canada and is made in WRAP certified factories.
WRAP (Worldwide Responsible Apparel Production) is a non-profit organization committed to ensuring lawful, humane, and ethical manufacturing practices worldwide. Through our Apparel Certification Program, we rigorously monitor and certify compliance with these standards, ensuring that our factories produce sewn goods under conditions that prioritize both ethics and humanity.
Our apparel is designed to be unisex and is true to size. However, if you prefer a baggier or cozier fit, I recommend sizing up.
We also have size charts on each product page if you want to be sure of the right size before ordering!
Yes!
Certain stickers (usually the circle stickers and car stickers) have the option to be signed while you're placing your order.
If you choose to have a sticker signed, one of the stickers in your pack will be signed by Nick!
We begin processing orders quickly, so changes are not always possible once an order is placed.
If you need to update your shipping address, contact us ASAP and we’ll do our best to help before the order ships.
We are unable to change items, sizes, colors, names, or numbers on orders after checkout. If your order has not shipped yet, it may need to be canceled and reordered instead.
Once an order has shipped, it cannot be canceled.
Yes. Orders containing preorder or made-to-order items will ship once all items in the order are ready.
For example, if you order stickers together with a limited time drop, the stickers will ship when the hoodie is ready.
If you want items sooner, we recommend placing separate orders.
No, we currently do not offer exchanges.
If your item arrives damaged or incorrect, contact us and we’ll make it right.
For sizing concerns, please check the size chart carefully before ordering.
Payments
United States Dollars.
International customers may be charged customs fees, VAT, duties, or import taxes depending on their country.
These charges are set by your local government and are not controlled by AR12Gaming.
Customers are responsible for any import fees charged upon delivery.
SHIPPING
Sticker-only orders are shipped using standard envelope mail to keep shipping free worldwide. Because of this, these orders do not include tracking, even if the Shop App shows a shipping status.
The Shop App may say things like “Awaiting Details” or “Delivery to Address,” but these are automatic placeholders and not real tracking updates.
Estimated delivery times:
Canada: 1 Week
USA: 1-2 Weeks
International: 2-4 Weeks
If your order has been outside these delivery estimates for a while, feel free to contact us and we’ll help out!
The Shop App can sometimes display outdated or incorrect statuses, especially for sticker orders shipped without tracking.
If you received a shipping confirmation email from us, your order has been shipped.
Sticker-only orders sent via envelope shipping do not include live tracking updates.
It probably already did! Orders generally take 24 hours to 1 week to ship and get on the road.
The Shop App does not track orders that only include stickers very well (it's an issue with the app, we've asked Shopify to fix it).
Your order has most likely already shipped as is on the way to you. Please read the answers below to find out how long it might take!
We offer worldwide shipping. However, please note that additional duty or customs fees may apply based on your location. For any further inquiries, I recommend checking with your local customs office. Please be aware that we are not responsible for any customs fees.
The cost varies depending on your location for wearable merchandise like hats, tshirts and hoodies.
Enjoy free shipping when you spend:
- $75 or more in Canada & the USA
- $100 or more internationally
Orders that contain stickers only do not have tracking.
If you order clothing, you will recieve a tracking code in your email after it has shipped.
It depends. If you live in:
Canada: 1 Week
USA: 1-2 Weeks
International: 2-4 Weeks
These are only estimates. Sometimes it will be faster or slower.
Note: Orders only move during Canadian business days. IE. If you order on a Saturday, your order will only ship on the following Monday.
Shipping times will change depending on when you're ordering. An order in the summer will arrive sooner than one ordered around the holiday season. If your order hasn't arrived within 4 weeks, please contact us.
Please use the form below so we can help!
We want to make sure you love your product!
Customers outside of Canada may incur local customs fees, taxes, and/or duties upon receiving their order. It is the customer's responsibility to handle these charges.
Contact us
Ensure that you carefully review the FAQ section prior to reaching out to us.
To speed up your request, make sure to include your order number so we can find your order in our system.
